Log into your computer as yourself and start the Outlook Desktop app. Add a Shared Email Mailbox Through Outlook 365 Desktop M obile devices must use OWA in a mobile browser. The Android and iOS Outlook mobile apps currently do not support opening shared email accounts. Microsoft supports opening shared email accounts in the desktop version of Outlook and the Outlook Web App (OWA). It is your responsibility to contact the mailbox owner to request access to a shared mailbox. If the Service Desk is also unsuccessful, please ask them to submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox. If you are unsuccessful in identifying the shared mailbox owner,Ĭ ontact the Service Desk.
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